Return or Replace your Costco.com Online Order
Return or Replacement on Costco:
To request a return or replacement on Costco:
- Log into your account through Sign In / Register.
- Select Orders & Returns.
- Choose the Return or Replace Items button next to the appropriate order, and follow the prompts to complete your return or replacement request.
- Receive your return label immediately or schedule a pickup (where eligible). For large items, you’ll be sent an email with additional instructions.
You can return or replace your online purchase through Costco for the following reasons:
- You’re dissatisfied with the item
- You purchased it by mistake
- The item received is defective or damaged
- The item received is incorrect
- You received duplicate items
- You refused upon delivery due to damage to the item or box
- An item is missing (replacement only)
- The shipment is lost
Please Note:
- If you are having issues scheduling your online return or replacement, please check our list of items that cannot be returned through Costco.com Self Service.
- Items returned through Costco will be refunded* - including shipping and handling fees - and will be credited to the credit card used to place your order. You won’t be charged for the return shipping.
- Select items require additional processing time before a refund is issued.